Refund & Return Policy

Returns & Refunds Made Simple

At Aanand Sutra, customer satisfaction is our priority. We strive to deliver premium-quality Ayurvedic wellness products. If you experience any issues with your order, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return only if:

• You received the wrong product.
• The product arrived damaged or defective.
• The product packaging was tampered with before delivery.
• You received an incomplete order.

To be eligible for a return:

• The request must be made within 48 hours of delivery.
• The product must remain unused, unopened, and in its original packaging.
• Proof of purchase (Order ID/Invoice) is required.
• Photos or videos of the product may be requested for verification.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Opened products
• Used products
• Products with broken safety seals
• Products damaged due to customer misuse
• Orders returned without prior approval
• Products purchased during clearance or special promotional sales (unless damaged or incorrect)

3. Refund Policy

Refunds will only be approved if:

• The return request meets our eligibility criteria.
• The returned product passes our quality inspection.
• The order is cancelled before it has been shipped.

Once approved, refunds will be processed to the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.

For Cash on Delivery (COD) orders, approved refunds will be transferred via bank account or another mutually agreed payment method.

4. Order Cancellation

You may cancel your order before it is dispatched.

Once an order has been shipped, it cannot be cancelled and will instead be subject to our Return Policy, where applicable.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Order Number
• Photos or videos of the package and product
• A brief description of the issue

After verification, we will arrange a replacement or issue a refund, as applicable.

6. Exchange Policy

Exchanges are available only for:

• Incorrect products delivered
• Manufacturing defects
• Transit damage

Products must be unused, unopened, and returned in their original packaging.

7. Shipping Charges

• If the return is due to our error (wrong, defective, or damaged product), return shipping costs will be borne by Aanand Sutra.
• If the return is not due to our error, shipping charges are non-refundable and may be the customer’s responsibility, where applicable.

8. Failed Deliveries

If an order cannot be delivered due to an incorrect address, repeated failed delivery attempts, or refusal to accept the package, any applicable refund may be processed after deducting shipping and handling charges.

9. Refund Processing Time

• Verification: 2–3 Business Days
• Refund Approval: 1–2 Business Days
• Bank Processing: 7–10 Business Days

Total estimated refund time: 7–15 Business Days.

10. Contact Us

For return or refund assistance, please contact our customer support team:

Aanand Sutra
Phone: +91 70654 27065
Website: www.aanandsutra.com

Effective Date: 31 July 2026

Last Updated: 31 July 2026